Category: Payments

This is where you’ll find all the information you need regarding your payments through CrakRevenue.

Payment methods available and their restrictions

Paypal restrictions (countries accepted) :

  • United States of America
  • Canada

Please note some payment exceptions apply according to your selected payment method and country location. If you reside in one of the countries below, we are unable to pay you using the selected payment method.

Wire restrictions (countries not accepted) :

  • North Korea
  • Russia
  • Ukraine

**Some banks don’t accept Wire transfers from Canada, paid in USD, so take the time to verify your bank’s terms before selecting this payment method.

Paxum (countries not accepted):

(Click here for Paxum’s customer support)

  • Countries under UN trading embargo or OFAC sanctions
  • Cuba
  • Iran
  • Iraq
  • Libya
  • N. Korea
  • Burma (Myanmar)
  • Liberia
  • Sudan
  • Syria
  • Zimbabwe
  • Rwanda

Check restrictions (countries not accepted) :

  • North Korea
  • Russia
  • Ukraine

***We highly suggest affiliates located in Asian countries NOT TO USE this payment method, but to select Wire instead.

 

ACH restrictions

Below are the countries and currencies available for ACH payment:

Country Currency
Australia AUD
Austria EUR
Belgium EUR
Bulgaria EUR
Canada* CAD or USD (bank account currency must match)
Croatia EUR
Cyprus EUR
Czech Republic EUR
Denmark EUR
Estonia EUR
Finland EUR
France EUR
Germany EUR
Greece EUR
Hong Kong HKD
Hungary EUR
Iceland EUR
Ireland EUR
Italy EUR
Latvia EUR
Liechtenstein EUR
Lithuania EUR
Luxembourg EUR
Malta EUR
Monaco EUR
Netherlands EUR
New Zealand NZD
Norway (EUR) EUR or NOK (bank account currency must match)
Poland EUR
Portugal EUR
Romania EUR
San Marino EUR
Singapore SGD
Slovakia EUR
Slovenia EUR
Spain EUR
Sweden EUR
Switzerland EUR
United Kingdom EUR or GBP (bank account currency must match)
United States USD

*Special note for payments going to Canada: If your bank’s institution number only has 3 digits, please add a 0 at the beginning to meet the 9 digits requirement (e.g., 0XXX XXXXX).

IMPORTANT: Any transfer to accounts ultimately linked to Payoneer accounts will be returned.

It’s also important to note that Wire and Check exceptions are regularly changing. Please contact your financial institution to ask about their own restrictions before selecting one of them. Here are some questions to ask:

Do you accept check or transfers coming from a Canadian bank?

Do you accept USD?

What is the minimum amount required to cash out a check (from a Canadian bank, paid in USD)?

 

Read more:

What is an ACH Payment and how does this Payment Method work?

Can I get paid even though I’ve earned less than $100?

Unfortunately, you must reach the defined minimum payout to be paid.   

The minimum payout is $100.

If you’re struggling to reach this amount, first we must understand why.

There may be 5 Reasons You’re Not Reaching Your Minimum Payout…

#1 –  You don’t have enough traffic

And as painstakingly obvious as it may be, if you’re not receiving enough traffic to your site or campaign, generating conversions — much less reaching your minimum payout — is going to be a constant battle. Especially generating enough conversions to push you past that payment threshold!

#2 – You don’t have the right traffic

Not every offer you push is going to result in sales with every traffic source. A not-so-right traffic source can cause a domino effect…

#3 – You’re all over the place

Focus on the quality of your campaigns, not quantity.

#4 – You’re jumping the gun

If you’re seeing 23 uniques to an offer but no leads, don’t halt your campaign, don’t contact support or your Affiliate Advisor—give it time.  Don’t act too hastily when just beginning to send traffic to something.

#5 – Your Ads are getting blocked by AdBlock and you’re not doing anything about it…

 

Read more here:

5 Reasons You’re Not Reaching Your Minimum Payout

Cashing / depositing CrakRevenue’s check

All checks issued by our bank are paid in US dollars (USD$).

Please note that we are a Canadian company. Our issuing bank is in Canada.

Unfortunately, some banks have stricter policies when it comes to cashing/depositing checks from other countries. Some banks may subject foreign checks to additional holding times, fees, and some may even refuse to cash them.

Please contact your financial institution to ask about their own restrictions before selecting check as your preferred payment method.

Here are some questions to ask:

Do you accept check or transfers coming from a Canadian bank?

Do you accept USD?

What is the minimum amount required to cash out a check (from a Canadian bank, paid in USD)?

 

As a reminder, we also offer payment by Paxum and Wire transfer as an alternative. Payment Restrictions apply.

 

What is the minimum payout and the terms of payment?

The minimum payout is $100 for ACH, Paxum, PayPal, and check transfers, and $500 for wire transfers.

There are two payment periods per month. The first starts on the 1st of the month and ends on the 15th. The second period starts on the 16th and ends on the last day of the month.

Please note that if a payment date falls on a week-end, payments will be processed the Friday before.

Here are the 3 available terms of payment:

Net 30 (Bi-monthly)

  • The affiliate is paid 30 days after the end of the payment period in which he reached his minimum payout.
  • Payment dates: the 15th and the last day of the month.

 

For example: If you reach your minimum payout during the May 1 to May 15 period, your payment will be sent on June 15. 

If you reach your minimum payout during the June 16 to 30 period, your payment will be sent on July 31st.

Net 15 (Bi-monthly)

  • The affiliate is paid 15 days after the end of the payment period in which he reached his minimum payout.
  • Payment dates: the 15th and the last day of the month.

 

For example: If you reach your minimum payout during the May 1 to May 15 period, your payment will be sent on May 31st. 

If you reach your minimum payout during the June 16 to 30 period, your payment will be sent on July 15th.

Net 7 (Bi-monthly)

  • The affiliate is paid 7 days after the end of the payment period in which he reached his minimum payout.
  • A minimum of 500$ must have been reached to send a payment, even if the affiliate choses a smaller minimum payout in his preferences.
  • Payment dates: the 7th and the 22nd.

 

For example: If you reach your minimum payout during the May 1 to May 15 period, your payment will be sent on May 22nd. 

If you reach your minimum payout during the June 16 to 30 period, your payment will be sent on July 7th.

 

N.B. Dates highlighted in green represent a period, and dates circled in black represent the payment date. Please note that any payment will require a transfer delay of minimum 48 business hours.

IMPORTANT NOTE: Any Billing Information configuration & any modification must be made at least 5 business days before the end of the period, otherwise any due payment will be automatically postponed to the next payment period.

I’m still waiting for my check, what can I do?

So you’ve reached your minimum payout, your payment status says success, and have been waiting for your check to arrive, but still nothing in your mailbox?

Generally, we ask to allow for the following delays* from the payment date, based on your address:

Canada – up to 1 week
US / International – 1 to 2 weeks

Letters are sent by standard mail. Therefore, a tracking number is not issued. 

*Additional delays may apply depending on your region/country, and successful deliveries are not guaranteed, as indicated by CanadaPost.

From there, you can always make sure your mailing details are correct on your CrakRevenue billing information.

Sending checks to others is done so at your own risk, so always make sure you know and trust them to forward your funds to you, or that they will do right by you.

If you have moved recently without updating your address, and a payment was recently issued, perhaps you can contact the new tenants of the former address, to see if they can hold it, redirect to you, or return it to us, to avoid further delays. Make sure to update your address! We’d do our best to resend it as soon as possible, once it is successfully returned.

If you feel you’ve waited too long for the check, and want to cancel it to receive your payment through another payment method, we’ll be happy to help you with this. As long as the check has not already been cashed in, there would a 15$ cancellation fee, which will be charged by our bank and removed from the amount sent to you. 

Checks expire 6 months after the check is issued if the amount has not been deposited/cashed. Your commissions would then be automatically put back in your CrakRevenue account at the end of the expiration month, for the following payment (e.g. a check of July 15 would expire on January 15, but would be returned to your account on February 1, and paid the following payment date, so February 15, along with other amounts).

Make sure to update your payment method  (if necessary) AT LEAST 5 days before the scheduled payment dates, to be sure to receive your payment on time.

For more information, don’t hesitate to contact our support team!

How can I change my payment terms to get paid faster?

To change your payment terms to Net15 (bi-monthly) or Net7 (bi-monthly), you need to qualify for it, and be able to demonstrate your traffic’s quality, for at least the past month.

What do we check when we analyze your traffic?

  1. The amount of clicks/conversions you have generated (ALL TIME and BY OFFER).
  2. Your traffic’s conversion ratio (it’s nice to get leads, but the business has to be profitable for all parties, the leads must convert into spending in a reasonable proportion).
  3. Your sources of traffic.

You are always welcome to tell us more details about your promotion methods and traffic sources; it can help to have better chances to be approved on faster payment terms.

Why I haven’t received my payment?

Here are the main reasons why you didn’t receive your payment:

1. You haven’t reached your minimum payout yet.

Your dashboard will indicate your current balance and your commission amount will be carried over until you reach your minimum payout.
When that’s the case, an invoice amount will be shown with the status Carried Over. All the carried over invoices that are not yet paid will be when the sum of all of them will reach the minimum payout amount.

2. It hasn’t been 30 days since the end of the period yet.

We pay Net 30 (bi-monthly)*. That means you get paid 30 days after the end of a period in which you reach your minimum payout.

There are two payment periods per month. The first starts on the 1st of the month and ends on the 15th. The second period starts on the 16th and ends on the last day of the month.

Example: If you reach your minimum payout during the March 1 to March 15 period, your payment will be sent on April 15.

3. You didn’t select a payment method in your profile.

4. You did not modify your billing information in time.

All Billing Information configuration & any modifications must be made at least 5 days before the end of the period, otherwise any due payment will be automatically postponed to the next payment period.

5. Your payment information is not accurate, complete, or valid.

6. (If you are using Paxum) The e-mail address or your Paxum account information you indicated is inaccurate/incomplete.

7. (If you are using ACH)  Any transfer to accounts ultimately linked to Payoneer accounts will be returned.

If your situation is different from the ones mentioned above and you haven’t yet received a payment, contact our Support team by chatting with us or at support@crakrevenue.com!

Be sure to validate your payment terms here:

 

*Payment terms may vary from an affiliate to another.

 

Payment not received yet; what are the delays per payment methods?

The actual payment may, or may not, occur on the scheduled payment date, depending on the method.

Here is an approximation, for each of our payment methods:

ACH: For Canada/US*, Up to 1 business day, or more. Other countries, 1 – 10 business days
Check: Canada – up to 1 week; US /International – minimum 1 week
Paxum: Usually same day, up to 48h (2 business days)
PayPal: Usually same day
Wire: 1 – 10 business days,

You can always check out this article for more information on payments.

Just remember these do not reflect additional delays that may be caused due to unforeseen circumstances otherwise out of our control, as a result of, but not limited to, local laws, bank processing standards, additional verification, shipping times, local holidays, server status, and check shipping times.

*Any transfer to accounts ultimately linked to Payoneer accounts will be returnedAdditional delays may apply. To avoid these delays, we suggest a new payment method or ACH account be added immediately, if possible.

Is your e-wallet, banking information, or address, listed under someone else’s name? Your best bet would be to check with that individual. They may know more than we do since it’s their account we’re talking about! Remember we cannot be responsible for the funds following the completion of a payment, especially if the account is for someone else.

Read more:

What is the minimum payout and the terms of payment?

Cashing / depositing CrakRevenue’s check

Are there any payment restrictions?

Where can I see my paid amount and my payment history?

What is an ACH Payment and how does this Payment Method work?

ACH stands for Automated Clearinghouse: an international payment delivery system.

ACH allows you to automatically receive your CrakRevenue payment in the local currency of your bank. Your bank account currency must match the country currency listed under your ACH Billing Information.

Regardless of your chosen currency, every payment will be issued in USD initially, and shown in USD on CrakRevenue’s platform.

The fixed CrakRevenue fees for ACH are 2$ .

That said, CrakRevenue is not responsible for any currency exchange fees applied to your payment by our service provider.

Below are the countries and currencies available for ACH payment:

Country Currency
Australia AUD
Austria EUR
Belgium EUR
Bulgaria EUR
Canada CAD or USD (bank account currency must match)
If your bank’s institution number only has 3 digits, please add a 0 at the beginning to meet the 4 digits requirement (e.g., 0XXX).
Croatia EUR
Cyprus EUR
Czech Republic EUR
Denmark EUR
Estonia EUR
Finland EUR
France EUR
Germany EUR
Greece EUR
Hong Kong HKD
Hungary EUR
Iceland EUR
Ireland EUR
Italy EUR
Latvia EUR
Liechtenstein EUR
Lithuania EUR
Luxembourg EUR
Malta EUR
Monaco EUR
Netherlands EUR
New Zealand NZD
Norway (EUR) EUR or NOK (bank account currency must match)
Poland EUR
Portugal EUR
Romania EUR
San Marino EUR
Singapore SGD
Slovakia EUR
Slovenia EUR
Spain EUR
Sweden EUR
Switzerland EUR
United Kingdom EUR or GBP (bank account currency must match)
United States USD

 

IMPORTANT: Be sure to have on hand, and verify, all beneficiary and bank account details before setting this method. Any successful transfers to others (beneficiaries) are considered final, and we cannot be held responsible for the delay or loss of those funds thereafter.

Payoneeer:
Transfers to these accounts through First Century Bank, or others, will not complete. We suggest a new payment method or ACH account be updated immediately, if possible.

 

 

Read more:

What is the minimum payout and the terms of payment?

Cashing / depositing CrakRevenue’s check

Are there any payment restrictions?

Where can I see my paid amount and my payment history?