So you’ve reached your minimum payout, your payment status says success, and have been waiting for your check to arrive, but still nothing in your mailbox?
Generally, we ask to allow for the following delays* from the payment date, based on your address:
Canada – up to 1 week
US / International – 1 to 2 weeks
Letters are sent by standard mail. Therefore, a tracking number is not issued.
*Additional delays may apply depending on your region/country, and successful deliveries are not guaranteed, as indicated by CanadaPost.
From there, if there are no alerts, you can always make sure your mailing details are correct on your CrakRevenue billing information.
Sending checks to others is done so at your own risk, so always make sure you know and trust them to forward your funds to you, or that they will do right by you.
If you have moved recently without updating your address, and payment was recently issued, perhaps you can contact the new tenants of the former address, to see if they can hold it, redirect to you, or return it to us, to avoid further delays. Make sure to update your address! We’d do our best to resend it as soon as possible, once it is successfully returned.
If you feel you’ve waited too long for the check, and want to cancel it to receive your payment through another payment method, we’ll be happy to help you with this. As long as the check has not already been cashed in, there would a $15 cancellation fee, which will be charged by our bank and removed from the amount sent to you.
Checks expire 6 months after the check is issued if the amount has not been deposited/cashed. Your commissions would then be automatically put back in your CrakRevenue account at the end of the expiration month, for the following payment (e.g. a check of July 15 would expire on January 15, but would be returned to your account on February 1, and paid the following payment date, so February 15, along with other amounts).
Make sure to update your payment method (if necessary) AT LEAST 5 days before the scheduled payment dates, to be sure to receive your payment on time.
For more information, don’t hesitate to contact our support team!