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6 reasons why you didn’t receive your payment

Here are the main reasons why you didn’t receive your payment:

1. You haven’t reached your minimum payout yet.

Your dashboard will indicate your current balance and your commission amount will be carried over until you reach your minimum payout.
When that’s the case, an invoice amount will be shown with the status Carried Over. All the carried over invoices that are not yet paid will be when the sum of all of them will reach the minimum payout amount.

2. It hasn’t been 30 days since the end of the period yet.

We pay Net 30 (bi-monthly)*. That means you get paid 30 days after the end of a period in which you reach your minimum payout.

There are two payment periods per month. The first starts on the 1st of the month and ends on the 15th. The second period starts on the 16th and ends on the last day of the month.

Example: If you reach your minimum payout during the March 1 to March 15 period, your payment will be sent on April 15.

3. You didn’t select a payment method in your profile.

4. You did not modify your billing information in time.

All Billing Information configuration & any modifications must be made at least 5 days before the end of the period, otherwise any due payment will be automatically postponed to the next payment period.

5. Your payment information is not accurate, complete, or valid.

6. (If you are using Paxum) The e-mail address or your Paxum account information you put is inaccurate/incomplete.

If your situation is different from the ones mentioned above and you haven’t yet received a payment, contact our Support team by chatting with us or at support@crakrevenue.com!

Check your payment terms here:

*Payment terms may vary from an affiliate to another.

Discover MassPay, Our New Payment Method

We are pleased to announce that we’ve partnered with MassPay to offer you a new payment method!

We love options, and so do our affiliates! That’s why there’s a brand new one to facilitate payments to our affiliates worldwide.

Availability

As of April 3rd, 2023 you’ll be able to select MassPay as your payment method on the CrakRevenue portal.

MassPay is available in more than 240 countries and markets. That also means cashing in your profits in over 70 currencies, including cryptocurrencies.

No need to create another account: : it’s done automatically with your email address! MassPay sends you your monthly payouts on our behalf, and you can cash it in, using one of these 4 ways*:

  • Bank deposit (local currencies)
  • InstaPay (to a debit card)
  • Cryptocurrency options
  • Bank wire transfer (in USD)

* Some options are only available in specific countries.

How can I make the switch to MassPay?

For your next payment, simply log into your CrakRevenue affiliate dashboard. Then, select MassPay.* Your Masspay account will automatically be created with your email address. To manage your MassPay account, you’ll have to log in and determine which way you want to withdraw your funds and when. 

*Remember the change must be made five business days prior to your next payment.

Fees:
A 1.00 USD fee applies for each transaction.

How long will MassPay payments take?

On the payment day, MassPay will issue your payment instantly*. It can take you up to 48 hours to be able to withdraw the funds, depending on your country and financial institution.  If there’s any delay on our part, we will let you know!

*Note that chosing Masspay as your payment method does not change your payment date according to CrakRevenue’s payment terms.

MassPay isn’t the best option for you?

We may have something for you! Check out your alternatives, as well as their restrictions, to see if it fits your situation!

Any questions?  Get in touch via the live chat on the CrakRevenue portal!


Related articles

What is the minimum payout and the terms of payment?

What payment methods do you offer?

How can I change my payment terms to get paid faster?

Why I haven’t received my payment?

Here are the main reasons why you didn’t receive your payment:

1. You haven’t reached your minimum payout yet.

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Your dashboard will indicate your current balance and your commission amount will be carried over until you reach your minimum payout.
When that’s the case, an invoice amount will be shown with the status Carried Over. All the carried over invoices that are not yet paid will be when the sum of all of them will reach the minimum payout amount.

2. It hasn’t been 30 days since the end of the period yet.

We pay Net 30 (bi-monthly)*. That means you get paid 30 days after the end of a period in which you reach your minimum payout.

There are two payment periods per month. The first starts on the 1st of the month and ends on the 15th. The second period starts on the 16th and ends on the last day of the month.

Example: If you reach your minimum payout during the March 1 to March 15 period, your payment will be sent on April 15.

3. You didn’t select a payment method in your profile.

4. You did not modify your billing information in time.

All Billing Information configuration & any modifications must be made at least 5 days before the end of the period, otherwise any due payment will be automatically postponed to the next payment period.

5. Your payment information is not accurate, complete, or valid.

6. (If you are using Paxum) The e-mail address or your Paxum account information you indicated is inaccurate/incomplete.

7. (If you are using ePayService) The name  16-digit account wallet number do not match, or the account information you indicated is inaccurate/incomplete.

8. (If you are using ACH)  Any transfer to accounts ultimately linked to Payoneer accounts will be returned.

If your situation is different from the ones mentioned above and you haven’t yet received a payment, contact our Support team by chatting with us or at support@crakrevenue.com!

Be sure to validate your payment terms here:

 

*Payment terms may vary from an affiliate to another.

9. (If you are using someone else’s account) Using someone else’s name/account needs to be discussed with them. We can confirm payment status, but we cannot guarantee the funds are ultimately transferred to you.

 

Payment not received yet; what are the delays per payment methods?

The actual payment may, or may not, occur on the scheduled payment date, depending on the method.

Here is an approximation, for each of our payment methods:

MassPay: Instantly
Bitcoin: Usually same day
Paxum: Usually same day, up to 48h (2 business days)
PayPal: Usually same day
Wire: 1 – 10 business days,

You can always check out this article for more information on payments.

Just remember these do not reflect additional delays that may be caused due to unforeseen circumstances otherwise out of our control, as a result of, but not limited to, local laws, bank processing standards, additional verification, shipping times, local holidays, server status, and check shipping times.

Weekend payments: Since payments are done manually, we will try to get payments done on the day listed on your dashboard! If the 15th/last day of the month falls on a weekend, it is important, however, to keep in mind that even though we will try to pay on the Friday before a weekend payment date, payments may only be done as per the regular schedule, on the following Monday

*Any transfer to accounts ultimately linked to Payoneer accounts will be returned. Additional delays may apply. To avoid these delays, we suggest using a new payment method.

Is your e-wallet, banking information, or address, listed under someone else’s name? Your best bet would be to check with that individual. They may know more than we do since it’s their account we’re talking about! Remember we cannot be responsible for the funds following the completion of a payment, especially if the account is for someone else.

Read more:

What is the minimum payout and the terms of payment?

Are there any payment restrictions?

Where can I see my paid amount and my payment history?