Tag: Payment Method

6 reasons why you didn’t receive your payment

Here are the main reasons why you didn’t receive your payment:

1. You haven’t reached your minimum payout yet.

Your dashboard will indicate your current balance and your commission amount will be carried over until you reach your minimum payout.
When that’s the case, an invoice amount will be shown with the status Carried Over. All the carried over invoices that are not yet paid will be when the sum of all of them will reach the minimum payout amount.

2. It hasn’t been 30 days since the end of the period yet.

We pay Net 30 (bi-monthly)*. That means you get paid 30 days after the end of a period in which you reach your minimum payout.

There are two payment periods per month. The first starts on the 1st of the month and ends on the 15th. The second period starts on the 16th and ends on the last day of the month.

Example: If you reach your minimum payout during the March 1 to March 15 period, your payment will be sent on April 15.

3. You didn’t select a payment method in your profile.

4. You did not modify your billing information in time.

All Billing Information configuration & any modifications must be made at least 5 days before the end of the period, otherwise any due payment will be automatically postponed to the next payment period.

5. Your payment information is not accurate, complete, or valid.

6. (If you are using Paxum) The e-mail address or your Paxum account information you put is inaccurate/incomplete.

If your situation is different from the ones mentioned above and you haven’t yet received a payment, contact our Support team by chatting with us or at support@crakrevenue.com!

Check your payment terms here:

 

*Payment terms may vary from an affiliate to another.

Why I haven’t received my payment?

Here are the main reasons why you didn’t receive your payment:

1. You haven’t reached your minimum payout yet.

Your dashboard will indicate your current balance and your commission amount will be carried over until you reach your minimum payout.
When that’s the case, an invoice amount will be shown with the status Carried Over. All the carried over invoices that are not yet paid will be when the sum of all of them will reach the minimum payout amount.

2. It hasn’t been 30 days since the end of the period yet.

We pay Net 30 (bi-monthly)*. That means you get paid 30 days after the end of a period in which you reach your minimum payout.

There are two payment periods per month. The first starts on the 1st of the month and ends on the 15th. The second period starts on the 16th and ends on the last day of the month.

Example: If you reach your minimum payout during the March 1 to March 15 period, your payment will be sent on April 15.

3. You didn’t select a payment method in your profile.

4. You did not modify your billing information in time.

All Billing Information configuration & any modifications must be made at least 5 days before the end of the period, otherwise any due payment will be automatically postponed to the next payment period.

5. Your payment information is not accurate, complete, or valid.

6. (If you are using Paxum) The e-mail address or your Paxum account information you indicated is inaccurate/incomplete.

7. (If you are using ACH)  Any transfer to accounts ultimately linked to Payoneer accounts will be returned.

If your situation is different from the ones mentioned above and you haven’t yet received a payment, contact our Support team by chatting with us or at support@crakrevenue.com!

Be sure to validate your payment terms here:

 

*Payment terms may vary from an affiliate to another.

 

Payment not received yet; what are the delays per payment methods?

The actual payment may, or may not, occur on the scheduled payment date, depending on the method.

Here is an approximation, for each of our payment methods:

ACH: For Canada/US*, Up to 1 business day, or more. Other countries, 1 – 10 business days
Check: Up to 6 weeks, or more, depending on your region, as they are sent by standard mail from Canada.
Paxum: Same day.
PayPal: Same day.
Wire: 1 – 10 business days, or more.

You can always check out this article for more information on payments.

Just remember these do not reflect additional delays that may be caused due to unforeseen circumstances otherwise out of our control, as a result of, but not limited to, local laws, bank processing standards, additional verification, shipping times, local holidays, server status, and check shipping times.

*Any transfer to accounts ultimately linked to Payoneer accounts will be returned. Additional delays may apply. To avoid these delays, we suggest a new payment method or ACH account be added immediately, if possible

Read more:

What is the minimum payout and the terms of payment?

Cashing / depositing CrakRevenue’s check

Are there any payment restrictions?

Where can I see my paid amount and my payment history?

What is an ACH Payment and how does this Payment Method work?

ACH stands for Automated Clearinghouse: an international payment delivery system.

ACH allows you to automatically receive your CrakRevenue payment in the local currency of your bank. Your bank account currency must match the country currency listed under your ACH Billing Information.

Regardless of your chosen currency, every payment will be issued in USD initially, and shown in USD on CrakRevenue’s platform.

The fixed CrakRevenue fees for ACH are 2$ .

That said, CrakRevenue is not responsible for any currency exchange fees applied to your payment by our service provider.

Below are the countries and currencies available for ACH payment:

Country Currency
Australia AUD
Austria EUR
Belgium EUR
Bulgaria EUR
Canada* CAD or USD (bank account currency must match)
Croatia EUR
Cyprus EUR
Czech Republic EUR
Denmark EUR
Estonia EUR
Finland EUR
France EUR
Germany EUR
Greece EUR
Hong Kong HKD
Hungary EUR
Iceland EUR
Ireland EUR
Italy EUR
Latvia EUR
Liechtenstein EUR
Lithuania EUR
Luxembourg EUR
Malta EUR
Monaco EUR
Netherlands EUR
New Zealand NZD
Norway (EUR) EUR or NOK (bank account currency must match)
Poland EUR
Portugal EUR
Romania EUR
San Marino EUR
Singapore SGD
Slovakia EUR
Slovenia EUR
Spain EUR
Sweden EUR
Switzerland EUR
United Kingdom EUR or GBP (bank account currency must match)
United States USD

IMPORTANT: Payments ultimately set up to be transferred to Payoneeer accounts will not be accepted. Additional delays may apply. To avoid delays, we suggest a new payment method or ACH account immediately, if possible.

 

*Special note for payments going to Canada: If your bank’s institution number only has 3 digits, please add a 0 at the beginning to meet the 9 digits requirement (e.g., 0XXX XXXXX).

 

Read more:

What is the minimum payout and the terms of payment?

Cashing / depositing CrakRevenue’s check

Are there any payment restrictions?

Where can I see my paid amount and my payment history?