Tag: ID

March 31, 2022

Identity validation – Supported IDs

Please find below the government-issued documents supported by our service provider for each country.

If you plan to use your National ID card or Driver’s license to complete the process, please make sure the back of your ID document is supported in your country.

Country/Type of Document	National ID card – Allowed	National ID card – Back supported	Passport – Allowed	Driver’s license – Allowed	Driver license – Back supported
Afghanistan	NO	NO	YES	NO	NO
Aland Islands	NO	NO	NO	NO	NO
Albania	YES	YES	YES	YES	YES
Algeria	NO	NO	YES	NO	NO
American Samoa	NO	NO	NO	NO	NO
Andorra	NO	NO	YES	NO	NO
Angola	NO	NO	YES	NO	NO
Anguilla	NO	NO	YES	NO	NO
Antarctica	NO	NO	NO	NO	NO
Antigua and Barbuda	NO	NO	YES	NO	NO
Argentina	YES	YES	YES	YES	YES
Armenia	YES	YES	YES	NO	NO
Aruba	NO	NO	NO	NO	NO
Australia	YES	YES	YES	YES	YES
Austria	YES	YES	YES	YES	YES
Azerbaijan	NO	NO	YES	NO	NO
Bahamas	YES	NO	YES	YES	NO
Bahrain	YES	YES	YES	YES	YES
Bangladesh	YES	YES	YES	YES	YES
Barbados	YES	YES	YES	YES	YES
Belarus	NO	NO	YES	YES	YES
Belgium	YES	YES	YES	YES	YES
Belize	NO	NO	YES	NO	NO
Benin	YES	NO	YES	NO	NO
Bermuda	NO	NO	YES	NO	NO
Bhutan	NO	NO	YES	NO	NO
Bolivia	YES	YES	YES	NO	NO
Bonaire Sint Eustatius and Saba	NO	NO	NO	NO	NO
Bosnia and Herzegovina	YES	YES	YES	NO	NO
Botswana	YES	YES	YES	YES	YES
Bouvet Island	NO	NO	NO	NO	NO
Brazil	YES	YES	YES	YES	YES
British Indian Ocean Territory	NO	NO	NO	NO	NO
Brunei Darussalam	YES	YES	YES	YES	NO
Bulgaria	YES	YES	YES	YES	YES
Burkina Faso	NO	NO	YES	NO	NO
Burundi	NO	NO	YES	NO	NO
Cambodia	YES	YES	YES	YES	NO
Cameroon	YES	YES	YES	YES	YES
Canada	YES	YES	YES	YES	YES
Cape Verde	NO	NO	YES	NO	NO
Cayman Islands	NO	NO	YES	NO	NO
Central African Republic	NO	NO	YES	NO	NO
Chad	NO	NO	YES	NO	NO
Chile	YES	YES	YES	YES	YES
China	YES	YES	YES	YES	NO
Christmas Island	NO	NO	NO	NO	NO
Cocos Keeling Islands	NO	NO	NO	NO	NO
Colombia	YES	YES	YES	YES	YES
Comoros	NO	NO	YES	NO	NO
Congo	NO	NO	YES	NO	NO
Congo The Democratic Republic of	NO	NO	YES	NO	NO
Cook Islands	NO	NO	NO	NO	NO
Costa Rica	YES	YES	YES	YES	NO
Cote d’Ivoire	YES	YES	YES	NO	NO
Croatia	YES	YES	YES	YES	YES
Cuba	YES	YES	YES	NO	NO
Curacao	YES	NO	NO	YES	NO
Cyprus	YES	YES	YES	NO	NO
Czech Republic	YES	YES	YES	YES	NO
Denmark	YES	YES	YES	YES	NO
Djibouti	NO	NO	YES	NO	NO
Dominica	NO	NO	YES	NO	NO
Dominican Republic	YES	YES	YES	NO	NO
Ecuador	YES	YES	YES	YES	YES
Egypt	YES	YES	YES	YES	YES
El Salvador	YES	YES	YES	YES	YES
Equatorial Guinea	NO	NO	YES	NO	NO
Eritrea	NO	NO	YES	NO	NO
Estonia	YES	YES	YES	YES	NO
Ethiopia	NO	NO	YES	NO	NO
Falkland Islands Malvinas	NO	NO	NO	NO	NO
Faroe Islands	NO	NO	YES	YES	NO
Fiji	NO	NO	YES	NO	NO
Finland	YES	YES	YES	YES	NO
France	YES	YES	YES	YES	YES
French Guiana	NO	NO	NO	NO	NO
French Polynesia	NO	NO	NO	NO	NO
French Southern Territories	NO	NO	NO	NO	NO
Gabon	NO	NO	YES	NO	NO
Gambia	NO	NO	YES	NO	NO
Georgia	YES	YES	YES	YES	YES
Germany	YES	YES	YES	YES	YES
Ghana	YES	YES	YES	YES	YES
Gibraltar	YES	YES	YES	YES	NO
Greece	YES	YES	YES	YES	YES
Greenland	NO	NO	NO	NO	NO
Grenada	NO	NO	YES	NO	NO
Guadeloupe	NO	NO	NO	NO	NO
Guam	YES	YES	NO	YES	YES
Guatemala	YES	YES	YES	YES	YES
Guernsey	NO	NO	YES	YES	NO
Guinea	NO	NO	YES	NO	NO
Guinea Bissau	NO	NO	YES	NO	NO
Guyana	NO	NO	YES	NO	NO
Haiti	NO	NO	YES	YES	NO
Heard Island and McDonald Islands	NO	NO	NO	NO	NO
Holy See Vatican City State	NO	NO	NO	NO	NO
Honduras	YES	YES	YES	YES	YES
Hong Kong	YES	YES	YES	NO	NO
Hungary	YES	YES	YES	YES	NO
Iceland	NO	NO	YES	YES	NO
India	YES	YES	YES	YES	YES
Indonesia	YES	NO	YES	YES	NO
Iran Islamic Republic of	NO	NO	YES	NO	NO
Iraq	NO	NO	YES	NO	NO
Ireland	YES	YES	YES	YES	NO
Isle of Man	NO	NO	YES	YES	NO
Israel	YES	NO	YES	YES	YES
Italy	YES	YES	YES	YES	YES
Jamaica	YES	YES	YES	YES	YES
Japan	YES	YES	YES	YES	NO
Jersey	NO	NO	YES	YES	NO
Jordan	YES	YES	YES	YES	NO
Kazakhstan	YES	YES	YES	YES	NO
Kenya	YES	YES	YES	YES	YES
Kiribati	NO	NO	YES	NO	NO
Korea (South)	YES	YES	YES	YES	YES
Kosovo	NO	NO	YES	NO	NO
Kuwait	YES	YES	YES	YES	YES
Kyrgyzstan	YES	YES	YES	NO	NO
Lao Peoples Democratic Republic of	NO	NO	YES	NO	NO
Latvia	YES	YES	YES	YES	YES
Lebanon	YES	YES	YES	YES	NO
Lesotho	NO	NO	YES	NO	NO
Liberia	NO	NO	YES	NO	NO
Libyan Arab Jamahiriya	NO	NO	YES	NO	NO
Liechtenstein	YES	YES	YES	YES	YES
Lithuania	YES	YES	YES	YES	YES
Luxembourg	YES	YES	YES	YES	NO
Macao	YES	YES	YES	NO	NO
Macedonia The former Yugoslav Republic of	YES	YES	YES	YES	NO
Madagascar	NO	NO	YES	NO	NO
Malawi	NO	NO	YES	NO	NO
Malaysia	YES	YES	YES	YES	YES
Maldives	NO	NO	YES	NO	NO
Mali	NO	NO	YES	NO	NO
Malta	YES	YES	YES	YES	NO
Marshall Islands	NO	NO	YES	NO	NO
Martinique	NO	NO	NO	NO	NO
Mauritania	NO	NO	YES	NO	NO
Mauritius	YES	YES	YES	NO	NO
Mayotte	NO	NO	NO	NO	NO
Mexico	YES	YES	YES	YES	YES
Micronesia Federated States of	NO	NO	YES	NO	NO
Moldova Republic of	YES	YES	YES	YES	NO
Monaco	NO	NO	YES	NO	NO
Mongolia	YES	YES	YES	YES	YES
Montenegro	YES	YES	YES	YES	YES
Montserrat	NO	NO	YES	NO	NO
Morocco	YES	YES	YES	NO	NO
Mozambique	NO	NO	YES	NO	NO
Myanmar	NO	NO	YES	NO	NO
Namibia	NO	NO	YES	NO	NO
Nauru	NO	NO	NO	NO	NO
Nepal	YES	YES	YES	YES	YES
Netherlands	YES	YES	YES	YES	YES
New Caledonia	NO	NO	NO	NO	NO
New Zealand	YES	NO	YES	YES	YES
Nicaragua	YES	YES	YES	NO	NO
Niger	NO	NO	YES	NO	NO
Nigeria	YES	YES	YES	YES	YES
Niue	NO	NO	NO	NO	NO
Norfolk Island	NO	NO	NO	NO	NO
Norway	YES	YES	YES	YES	NO
Oman	YES	YES	YES	YES	YES
Pakistan	YES	YES	YES	NO	NO
Palau	NO	NO	YES	NO	NO
Palestinian Occupied Territory	YES	YES	YES	YES	NO
Panama	YES	YES	YES	NO	NO
Papua New Guinea	NO	NO	YES	NO	NO
Paraguay	YES	YES	YES	YES	YES
Peru	YES	YES	YES	YES	YES
Philippines	YES	YES	YES	YES	NO
Pitcairn	NO	NO	NO	NO	NO
Poland	YES	YES	YES	YES	NO
Portugal	YES	YES	YES	YES	NO
Puerto Rico	YES	YES	NO	YES	YES
Qatar	YES	YES	YES	YES	YES
Reunion	NO	NO	NO	NO	NO
Romania	YES	NO	YES	YES	YES
Russian Federation	YES	NO	YES	YES	NO
Rwanda	YES	YES	YES	NO	NO
Saint Helena Ascension and Tristan da Cunha	NO	NO	NO	NO	NO
Saint Kitts and Nevis	NO	NO	YES	NO	NO
Saint Lucia	NO	NO	YES	NO	NO
Saint Martin	NO	NO	NO	NO	NO
Saint Pierre and Miquelon	NO	NO	NO	NO	NO
Saint Vincent and the Grenadines	NO	NO	YES	NO	NO
Samoa	NO	NO	YES	NO	NO
San Marino	NO	NO	YES	NO	NO
Sao Tome and Principe	NO	NO	YES	NO	NO
Saudi Arabia	YES	YES	YES	YES	YES
Senegal	YES	YES	YES	NO	NO
Serbia	YES	YES	YES	YES	NO
Seychelles	NO	NO	YES	NO	NO
Sierra Leone	YES	YES	YES	NO	NO
Singapore	YES	YES	YES	YES	YES
Sint Maartin	NO	NO	NO	NO	NO
Slovakia	YES	YES	YES	YES	NO
Slovenia	YES	YES	YES	YES	NO
Solomon Islands	NO	NO	NO	NO	NO
Somalia	NO	NO	YES	NO	NO
South Africa	YES	YES	YES	YES	NO
South Georgia and the South Sandwich Islands	NO	NO	NO	NO	NO
South Sudan	NO	NO	YES	NO	NO
Spain	YES	YES	YES	YES	YES
Sri Lanka	YES	YES	YES	YES	YES
Sudan	NO	NO	YES	NO	NO
Suriname	NO	NO	YES	NO	NO
Swaziland	NO	NO	YES	NO	NO
Sweden	YES	YES	YES	YES	NO
Switzerland	YES	YES	YES	YES	YES
Syrian Arab Republic	YES	YES	YES	YES	YES
Taiwan	YES	YES	YES	YES	YES
Tajikistan	NO	NO	YES	NO	NO
Tanzania United Republic of	NO	NO	YES	YES	YES
Thailand	YES	NO	YES	NO	NO
Timor Leste	NO	NO	YES	NO	NO
Togo	YES	YES	YES	NO	NO
Tokelau	NO	NO	NO	NO	NO
Tonga	NO	NO	YES	NO	NO
Trinidad and Tobago	NO	NO	YES	NO	NO
Tunisia	YES	YES	YES	YES	NO
Turkey	YES	YES	YES	YES	YES
Turkmenistan	NO	NO	YES	NO	NO
Turks and Caicos Islands	YES	NO	YES	YES	YES
Uganda	YES	YES	YES	YES	NO
Ukraine	YES	YES	YES	YES	YES
United Arab Emirates	YES	YES	YES	YES	YES
United Kingdom	YES	YES	YES	YES	NO
United States	YES	YES	YES	YES	YES
United States Minor Outlying Islands	NO	NO	NO	NO	NO
Uruguay	YES	YES	YES	YES	NO
Uzbekistan	NO	NO	YES	NO	NO
Vanuatu	NO	NO	YES	NO	NO
Venezuela Bolivarian Republic of	YES	NO	YES	YES	YES
Vietnam	YES	YES	YES	YES	NO
Virgin Islands British	NO	NO	YES	NO	NO
Virgin Islands US	NO	NO	NO	YES	YES
Wallis and Futuna	NO	NO	NO	NO	NO
Western Sahara	NO	NO	NO	NO	NO
Yemen	YES	YES	YES	YES	YES
Zambia	NO	NO	YES	NO	NO
Zimbabwe	NO	NO	YES	NO	NO

March 7, 2022

How do I validate my identity?

All you need to do is snap a picture of your ID and take a corroborating selfie. ?

Here’s a quick video tutorial to guide you through Jumio’s swift process:

Note: You must show your entire ID, including all edges.

Need help? Find useful answers in our FAQ.

The answer you’re looking for is not there?
Get in touch with us via our live chat!

March 7, 2022

FAQ – Identity Validation

Find answers to the most frequently asked questions regarding our identity validation process.

Q: Why can’t I change my name and country in the beneficiary section of my billing information?

A: Your beneficiary information must match the validated identity. You can restart the validation process in the Identity section of your profile.

Q: I don’t have a company registration number. What should I do?

A: Registration numbers are only asked for Company Accounts. If you don’t have a company number, select Individual Account in the Identity section of your profile and follow the instructions to complete the validation process.

Q: My validation status is FAILED. What should I do?

A: Something went wrong during the validation process. Please make sure the lighting is good in your room and that the text is readable on your ID. We recommend using your mobile phone to validate your identity. Jumio’s identity validation process is compatible with any device. Please refer to Jumio’s FAQ or contact us if the process fails multiple times.

Note: You must show your entire ID, including all edges.

Q: My validation status is still PENDING. What should I do?

A: Processing your identity may take a few minutes. You can refresh the page for status updates. After 30 minutes, your status will either switch to VERIFIED or FAILED. If your status is still pending after 30 minutes, please contact our Customer Experience Team.

Q: My validation status is PROCESSING. What should I do?

A: We are doing a few extra validations on your account. Please contact our Customer Experience Team if your status remains PROCESSING for more than five (5) business days.

Q: My validation status is REJECTED. What should I do?

A: Your identity validation can be rejected for multiple reasons. Please contact our Customer Experience Team for assistance.

Q: My validation status is VERIFIED. What should I do?

A: You’re all set. You can now complete your Billing Information.

Q: Nothing happens when I click on the button to verify my identity. What should I do?

A: The identity validation process is completed in a separate tab. Please make sure your browser is not blocking the new tab.

Q: What do the different identity validation statuses mean?

A: Here is the definition of each identity validation status:

PENDING: The pending status means your identity validation is being reviewed. Reviewing your identity may take a few minutes. You can refresh the page for status updates. After 30 minutes, your status will either switch to VERIFIED or FAILED. If your status is still pending after 30 minutes, please contact our Customer Experience Team.

VERIFIED: The verified status means your identity has been validated and approved by CrakRevenue. Thank you for contributing to stronger partnerships!

FAILED: The failed status means something went wrong during the validation process. Please ensure the lighting is good in your room and the text is readable on your ID. We recommend using your mobile phone to validate your identity. Jumio’s identity validation process is compatible with any device. Please refer to Jumio’s FAQ or contact us if the process fails multiple times.

REJECTED: The rejected status means we couldn’t validate your identity based on your ID and biometric data. Your identity validation can be rejected for multiple reasons. Please contact our Customer Experience Team for assistance.

PROCESSING: The processing status means we are performing a few extra validations on your account. Please contact our Customer Experience Team if your status has remained PROCESSING for more than two (2) days.

Q: I don’t have the verified status. What are my options?

A: Please refer to this article to learn more about our identity validation process and statuses. If your status is FAILED, please try again and make sure your ID is valid and readable. You can also contact our Customer Experience Team for assistance.

Q: How long does it take to validate my identity?

A: CrakRevenue’s identity validation process is quick, safe and easy! It should take no more than 2 minutes. If you’re having trouble validating your identity, please contact our Customer Experience Team for assistance.

Q: How many attempts do I have to validate my identity?

A: We’re here to help! If you’re having trouble validating your identity, the first thing to do would be to try again:

Make sure the lighting is good in your room.
Make sure the text is readable on your ID.
We recommend using your mobile phone to validate your identity.

You have unlimited attempts. However, if your attempts keep being rejected, please contact our Customer Experience Team. We’ll be glad to take a closer look and get more information from our identity validation partner.

The answer you’re looking for is not there?
Get in touch with us via our live chat!

March 3, 2022

How does this process benefit me?

Verifying your identity strengthens the security of your account with enhanced fraud protection.

Moreover, our process strongly contributes to maintaining advertisers’ confidence in our network, resulting in more exclusive affiliate programs & offers, additional bumps and higher payouts.

This measure also enables us to provide our affiliates with more flexible payment options, such as Weekly Net 7.

We remain at your disposal for any further information.

Get in touch with your Affiliate Manager or chat with our Customer Experience Team for assistance 365 days a year.

Thank you for helping us ensure the security of your account and compliant practices!

March 3, 2022

Why does CrakRevenue require identity validation?

CrakRevenue invites all new and existing affiliates to complete the identity validation process with our chosen service provider, Jumio.

Our simple, quick and secure process is part of our ongoing compliance efforts.

It will help us pursue stronger partnerships with you and our advertisers, aiming at monitoring account fraud and meeting numerous compliance requirements.

Jumio is a leading AI-powered identity proofing service used by world-leading digital and financial companies.

It has verified more than 500 million identities to date.

Jumio uses informed AI to automate online identity verification on any device, from anywhere in the world.

Please refer to our Knowledge Base’s Identity Validation section to learn more about our identity validation process.

Don’t hesitate to contact us for assistance if needed.

Consult our Privacy Policy and Jumio’s Privacy Policy to learn more about how the information you submit is collected, used, and disclosed.