All you need to do is snap a picture of your ID and take a corroborating selfie. ?
Here’s a quick video tutorial to guide you through Jumio’s swift process:
Note: You must show your entire ID, including all edges.
Need help? Find useful answers in our FAQ.
The answer you’re looking for is not there?
Get in touch with us via our live chat!
Find answers to the most frequently asked questions regarding our identity validation process.
Q: Why can’t I change my name and country in the beneficiary section of my billing information?
A: Your beneficiary information must match the validated identity. You can restart the validation process in the Identity section of your profile.
Q: I don’t have a company registration number. What should I do?
A: Registration numbers are only asked for Company Accounts. If you don’t have a company number, select Individual Account in the Identity section of your profile and follow the instructions to complete the validation process.
Q: My validation status is FAILED. What should I do?
A: Something went wrong during the validation process. Please make sure the lighting is good in your room and that the text is readable on your ID. We recommend using your mobile phone to validate your identity. Jumio’s identity validation process is compatible with any device. Please refer to Jumio’s FAQ or contact us if the process fails multiple times.
Note: You must show your entire ID, including all edges.
Q: My validation status is still PENDING. What should I do?
A: Processing your identity may take a few minutes. You can refresh the page for status updates. After 30 minutes, your status will either switch to VERIFIED or FAILED. If your status is still pending after 30 minutes, please contact support.
Q: My validation status is PROCESSING. What should I do?
A: We are doing a few extra validations on your account. Please contact support if your status remains PROCESSING for more than five (5) business days.
Q: My validation status is REJECTED. What should I do?
A: Your identity validation can be rejected for multiple reasons. Please contact support for assistance.
Q: My validation status is VERIFIED. What should I do?
A: You’re all set. You can now complete your Billing Information.
Q: Nothing happens when I click on the button to verify my identity. What should I do?
A: The identity validation process is completed in a separate tab. Please make sure your browser is not blocking the new tab.
The answer you’re looking for is not there?
Get in touch with us via our live chat!
Verifying your identity strengthens the security of your account with enhanced fraud protection.
Moreover, our process strongly contributes to maintaining advertisers’ confidence in our network, resulting in more exclusive affiliate programs & offers, additional bumps and higher payouts.
This measure also enables us to provide our affiliates with more flexible payment options, such as Weekly Net 7.
We remain at your disposal for any further information.
Get in touch with your Affiliate Manager or chat with our Customer Experience Team for assistance 365 days a year.
Thank you for helping us ensure the security of your account and compliant practices!
CrakRevenue invites all new and existing affiliates to complete the identity validation process with our chosen service provider, Jumio.
Our simple, quick and secure process is part of our ongoing compliance efforts.
It will help us pursue stronger partnerships with you and our advertisers, aiming at monitoring account fraud and meeting numerous compliance requirements.
Jumio is a leading AI-powered identity proofing service used by world-leading digital and financial companies.
It has verified more than 500 million identities to date.
Jumio uses informed AI to automate online identity verification on any device, from anywhere in the world.
Please refer to our Knowledge Base’s Identity Validation section to learn more about our identity validation process.
Don’t hesitate to contact us for assistance if needed.
Consult our Privacy Policy and Jumio’s Privacy Policy to learn more about how the information you submit is collected, used, and disclosed.
