Payoneer paired with Firstchoice Pay and some particular Payoneer partners have been moved to Firstchoice Pay, while others stay with Payoneer and the payments from the moved partners will go to the Firstchoice Pay card.
If you already had a Payoneer account, in theory you can continue to receive and access payments with your existing account. Since February 1st, you will be able to log in to your Firstchoice Pay account. For added convenience, you should be able to use the same login details you used with your Payoneer account.
Payoneer is working directly with Firstchoice Pay to ensure a secure and smooth transition of your account.
All this transition was not under our control and we can not assist about technical issues with Payoneer/Firstchoice Pay because we have no access to their system or information, but for any additional questions, contact the Firstchoice Pay Customer Care team.
This FAQ also explains the transition in more details.